Woodland Hobbies wants you to be completely satisfied with your purchase. If for any reason you don’t like or change your mind about an item you purchased from Woodland Hobbies, you may return New and Unused merchandise (with original contents and packaging) within 30 days of the original purchase date for a refund to the original payment method. Refunds to the original payment method maybe charged a restocking fee of 15% of the purchase price.
Defective Merchandise
If you receive an item that is damaged or defective, please contact Customer Service immediately by phone or email. Every manufacturer’s policy is different; in some situations, the manufacturer or supplier may prefer to handle the issue directly. In any case, we will help you follow the proper channels in order to resolve the issue as quickly as possible.
Most manufacturers will repair or exchange defective products according to their warranty policies. If the manufacturer does not handle your claim to your satisfaction, please contact us and we will be happy to assist you.
Please note: Woodland Hobbies reserves the right to refuse any merchandise that is found to be free of defects. The merchandise will be returned to you along with a copy of our testing results.
NOTE: Woodland Hobbies is not responsible for return shipping to us, nor any fees associated with return shipping, unless the item is found to be damaged, defective, or incorrect.
Please send return merchandise to:
Woodland Hobbies
805 Insel Rd
Woodland Wa, 98674
Be sure to include:
1. Your invoice number. This can be found on your order confirmation email or in your account information. If you paid using PayPal, you may also find this in your PayPal order history. Look for the invoice id number.
2. A brief description as to why the item is being returned.
